Trusted by DTC brands
Built on experience from Amazon, Google, and WhatsApp

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Who’s behind Ciao Commerce

Ciao Commerce is led by Daria Kosheleva, a UX and growth specialist with over a decade of experience designing high-performing digital products.

Before working with DTC brands, she worked on user experience and growth projects for teams at Amazon, Google, and WhatsApp, where retention, engagement, and long-term user value are critical. These companies don’t optimize for short-term wins, they design systems that bring users back.

That same thinking is now applied to DTC: not just increasing conversion rates, but improving how customers move, decide, and return.

Daria has also spent over 10 years working within the Italian market, closely connected to “Made in Italy” brands where product quality and customer experience go hand in hand. She is a UX award winner and co-author of a patented system for digital product configuration developed in collaboration with Politecnico di Milano.

Trusted by B2B SaaS teams for CRO and UX consulting:

How we fix what’s holding your revenue back

Our SaaS CRM software streamlines your workflow by offering a centralized location for effective collaboration and project management.

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Cut down hours using automated nurturing

Improve relationships with potential clients and save time by implementing automated lead nurturing into your sales process.

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Drive strategy forward with sales insights

Utilize sales information to enhance strategies and spur growth by utilizing our CRM platform to unleash the full potential of your company.

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A CRM built exclusively for your business

Experience a CRM tailored to your company's needs, increasing efficiency and cultivating real customer interactions to drive growth.

What working together looks like

1. Deep behavioral analysis

(Weeks 1–3)
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2. Strategy built for long-term revenue

(Week 2–4)
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3. Focused implementation

(Ongoing)
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4. Continuous optimization system

(Ongoing)
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If you're considering Daria's firm for your UX projects, don't hesitate - you're going with a winner!

Director of User Experience, Apple

Is Ciao Commerce the same as traditional outsourcing?

We focus on building a system that drives long-term revenue.

Criterion

Focus

Expertise

Approach

What gets optimized

Speed vs depth

Success metric

Outcome

Ciao Commerce

Long-term revenue, retention, repeat purchases

Deep UX + behavioral expertise across products and markets

Behavior-driven strategy based on real user data

Key decision points, product experience, and user flows

Focused, balancing speed with meaningful impact

Revenue per user, retention, lifetime value

A system that compounds growth over time

Agency

Short-term conversion wins

Playbooks and best practices

A/B testing ideas quickly

UI tweaks and test variations

Fast, but often surface-level

Conversion rate lifts

Short-term gains that plateau

In-house team

Balancing CRO with many other priorities

Limited exposure to different growth patterns

Based on internal assumptions and constraints

Incremental improvements

Slow due to internal dependencies

General performance metrics

Gradual improvements

Identify and compare the top CRM for business

Discover the perfect CRM software for your business by comparing features, pricing, and user reviews.

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The system offers a wide range of capabilities, including comprehensive analytics and customisable dashboards. In contrast, rivals frequently charge extra for necessary equipment, making our service more comprehensive and cost-effective.

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Simple interface that is easy to use our crm hotspot and allows for quick modification. Many competitors utilize complicated systems that might overwhelm consumers, resulting in longer onboarding times and lower productivity.

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We provide first-rate customer service by phone, email, and live chat around-the-clock. While many rivals only offer a limited number of support hours or charge extra, our CRM guarantees that you will always have assistance when you need it.

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The optimize fair pricing and no hidden fees, enabling for smart budget planning. In contrast, many competitors use complex pricing schemes with unforeseen charges, making our CRM the better option for organizations.

Here’s what customers say about the working with me:

We thought our demo page was fine—until we saw the numbers. Turns out, we were losing a huge chunk of potential customers just because of small friction points. Daria came in, made some smart changes. The result? A 43% increase in demo conversions and better-qualified leads for our sales team. Game-changer.

Elina Maunula

Sales Executive

We’ve worked with CRO people before, but Daria is different. She’s not just tweaking buttons or headlines—she thinks about the full funnel. Every change she made had a clear reason behind it, and the results spoke for themselves.

Antoine Batsalle

Product Manager

Our conversion rate wasn’t terrible, so I wasn’t sure we even needed help. But after working with Daria, our demo bookings jumped by 65%. I still can’t believe how much we were leaving on the table.

Sydney Slater

Senior Manager, Digital Marketing

Let’s improve how your customers convert and come back

We’ll look at your site, identify what’s not working, and show you where the biggest opportunities are.

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Ciao Commerce is a brand of User Space LLC